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Frequently Asked Questions

Why is my order on hold?

If you place an order with different shipping and billing addresses or names, the order will be put on hold for security purposes until we can verify that it is an authorized use of your account. If we don't receive verification within 5 business days of contacting you, the order will be cancelled.

Can orders be shipped internationally?

Yes, we can ship internationally. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

What advantages are there to creating a Ramen Planet user account?

If you create a user account at Ramen Planet online, you will enjoy a smarter shopping experience for future orders. User-exclusive features include a faster checkout process and the option to create wish lists of the items you want most, which can be sent to your family and friends.

Does free shipping apply to international orders?

Only locations in the continental US are eligible for free ground shipping.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, Discover and American Express credit cards, as well as PayPal.

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses industry-standard 256 bit SSL (Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to our Privacy Policy and Security.

Why was my package shipped by a different shipping carrier from what I chose?

We always try to ship packages in the best way for customers. We may use a different service when:
1. A shipping address is not in a specific service area.
2. A shipping cost exceeds what customers pay due to package's weight, sizes, or distance.

My shipping confirmation email says that my package is shipped but I can't track it... Why?

99% of occurrences of this case happen before our scheduled pickup. Your order is already packed, labeled and ready to be shipped, but the shipping service has not origin scanned the package.

Can you guarantee delivery time?

Because of the nature of supply and the numerous factors that affect shipping times, we cannot guarantee you the specific delivery time. If you need your order by a specific date because it's a gift or used for an event, we recommend that you order well in advance.